Understanding key terms is vital in the fast-paced world of recommerce and automated buyback solutions. This glossary provides clear, concise definitions to help you optimize workflows, enhance customer experiences, and navigate processes confidently. From tools like Price Editor to features like Mail-In, this guide covers essential terminology for success.

A manually assigned status indicating an item’s condition, used for pricing and categorization.

The duration of time since an order was placed, measured from the order creation date to the current date.

Information about the individual managing or processing an order or transaction.

Automatically clones conditions and terms from a selected price source, overwriting any existing ones.

The designated recipient responsible for payment in a transaction.

A consolidated pricing proposal for multiple items or orders, typically offered to customers purchasing in large quantities.

A unique identifier assigned to each buyback transaction to track and manage individual orders.

A customizable prefix added to the Buyback ID for easier categorization and identification of buyback transactions.

The delivery service provider responsible for shipping items to or from customers, partners, or warehouses.

The network provider or telecommunications company associated with a mobile device.

The state or quality of an item being assessed during a trade-in or buyback, such as "Like New," "Good," or "Damaged."

A collection of predefined conditions used to categorize items for consistency.

The expense associated with acquiring, processing, or delivering an item.

A unique subdomain personalized for a partner or client to enhance branding and user experience, e.g., partnername.reusely.com.

A specific message or details to customer's invoices.

An alert or message sent to customers regarding order status or updates.

Keep reading: Customer notification

A direct URL for customers to access their personalized portal for tracking and managing orders.

Keep reading: Customer portal settings

A feature that allows users to modify the displayed fields in a table or dashboard for better data visibility and relevance.

The designated email address from which all offer status updates and email notifications will be sent.

A status indicating that an item, transaction, or record has been removed.

Settings that define domain configurations for websites, emails, or services.

An alternative name under which a business operates.

The deadline by which a specific task, order, or payout must be completed.

A setting enabling customers to subscribe to promotional emails or newsletters, typically requiring explicit consent.

The estimated date when an item is anticipated to arrive at its destination.

The visual design or format of icons used in a user interface to align with branding or aesthetic preferences.

Refers to trade-ins, purchases, or transactions conducted physically within a retail store.

Private notes intended for internal team use.

A tool or feature designed to generate and capture potential customer leads more effectively.

The officially registered name of a business entity.

A purchasing method where customers send their items via courier for trade-in or buyback purposes.

Create or use presets for conditions and terms, then map them manually to maintain control when switching sources.

The percentage or amount added to the cost price to determine the selling price.

A reduction in price, often for promotions or clearances.

The pricing mirrors the selected source exactly, maintaining a 1:1 match.

A status indicating that an item or transaction has been transferred.

Indicates the unavailability of an item or transaction.

Alerts or messages sent to inform users of updates, actions required, or other relevant activities.

Keep reading: Notification settings

A unique identifier assigned to each offer for tracking and management purposes.

A proposed price or deal presented to a customer for their item during the trade-in or buyback process.

A status indicating payouts or deliveries that remain incomplete or unresolved.

A status for orders awaiting completion.

A predefined set of conditions applied to an item based on the selected source.

The set value for items purchased from consumers.

A tool enabling users to modify, update, or customize item pricing as per business needs.

Keep reading: Price editor

A guideline for determining item pricing based on conditions or scenarios.

The automated alignment of pricing based on the preferred data source.

Keep reading: How Price Sync works

Information on the number of items synced from price to price, as well as the number of items updated manually.

The approach used by customers to complete a transaction, such as in-store or mail-in trade-ins.

A unique identifier assigned to each pricing quote for accurate tracking and future reference.

The process of matching physical inventory with system records.

The origin of a customer lead, such as an advertisement or partner.

The individual responsible for facilitating a customer transaction or sale, either online or in-store.

An option allowing customers to receive an immediate offer and payment for their item without additional negotiations.

Keep reading: Sell instantly

A pre-packaged set of materials for customers to ship items.

A document generated to facilitate the shipment of items, including necessary details like sender and recipient information.

A predefined guideline dictating the conditions or criteria for shipping, such as carrier preferences.

A status indicating that an item has been purchased.

A designated site or address related to an order, transaction, or activity.

A DNS setting that verifies email authenticity to prevent spoofing.

Alerts sent to team members about updates or required actions.

Keep reading: Staff notification settings

A unique code provided by the courier to monitor the shipment's progress from origin to destination.

A snippet of code that can be embedded into a website or application to integrate a buyback widget.

A web address linking directly to a widget, enabling users to access specific features or tools easily.