Purpose
This guide helps Reusely users manage in-store buyback offers and navigate the Offer Details page efficiently. It’s designed to streamline your in-store operations and enhance the customer experience.
Key Features
Manage offers by selecting all locations or a specific location
Search, filter, and export in-store offers for better visibility
Access and update customer, payout, and item information
Add, edit, and review items with pricing and condition data
Send PhoneCheck diagnostic reports per item or per offer
Upload and manage device photos
Print receipts, QR/barcode labels, and view changelog
Before You Begin
Make sure:
Your team has access permissions to view and manage In-Store offers in Reusely.
All store locations have been properly added to your Reusely account, so filtering and reporting work correctly.
Manage In-Store Tab
Go to the Offer Management Page
From the dashboard, open the sidebar menu and navigate to Offer Management, located between Dashboard and Shipping.
Navigated to the In-Store tab
You’ll land on the All tab by default. Switch to the In-Store tab to view all in-store buyback offers.
Bird's Eye View
At the top of the page, you'll see a quick overview containing:
Total Buyback
Average Price
Total Buyback Value
Use this section to get a quick summary of your company’s performance. Each quick overview will show based on the current filters you applied.
Search Everything
Use the Search Everything bar to quickly locate a specific order across all columns.
Filters & Easy Location Switching
Since all locations are grouped into a single tab, use Filters → Location → Choose your location to view offers for a specific store.
Additional filters include:
Status
Select Date
Item Conditions
Referral Source
Payout Method
Source
Additional Options
You can combine multiple filters, then click Apply to refine your results.
Manage Columns
Customize the visible columns to adjust how data is displayed based on your workflow or team preferences.
Export Offers
Click Export to download your offer data in your preferred format:
CSV
XLS
XLSX
Group Item toggle
Turn Off: List the rows for each item.
Turn On: List the rows for each offer.
If the exported data doesn’t appear on your device, a copy will be sent directly to your email account.
Open and Manage Offer Details
Select any offer to open the Offer Details page, where all order information becomes visible and editable.
Creating an In-Store Trade-In Offer
1. Choose Trade-In Type
Click the Trade-In button in the title bar, next to the Search Everything field.
Choose In-Store or another location to continue the remote trade-in process.
2. Add or Select Customer
You’ll land on the Create Offer page
To add a new customer, fill in the fields:
Name, Company Name, Email, Address, Building, Phone Number, and Notes
If the customer already exists, search their name, apply filters, or select from the list below
3. Choose Payout Method
After selecting the customer, you’ll be taken to the Payout page
Choose the appropriate payout method from those you've already set up
Click Continue
4. Add Item to the Offer
You’ll now be on the Item page
Use the search bar to find an existing item
Or click Add Custom Item to create one manually
Fill in the following details:
Item Name
Color
Condition
Payout Price
Quantity
IMEI or Serial Number (optional)
Notes (optional)
Click Add Item
You’ll see a preview of the added item
Click Continue
5. Review Offer
You’ll be redirected to the Offer Details page
Here, you can review all the information and continue managing the offer
Want a visual guide? Watch our step-by-step tutorial below.
Offer Details Page Breakdown
The Offer Details page consists of multiple sections:
1. Offer Status
Update the status of the offer
Add internal notes
Choose whether to send a notification email to the customer
Use the 3 dots menu on the upper right side to print a receipt, archive the order, or view the changelog
2. Buyback Information
Buyback ID
Date created
Source and reference ID (if available)
3. Customer Details
Customer name, email, phone, and address
Number of items
Customer Portal Link (copy and send as needed)
IP address for verification
Click Edit to update any customer information
4. Payout Section
View and update the payout method
Edit payout details as needed
5. Items Section
View all items submitted in the buyback offer
Add new devices using the + Add Item button
Edit or delete specific items
Each item must have a valid IMEI or Serial Number
Add item-specific notes
Apply a Promo Code if needed
Print QR or Barcode labels
PhoneCheck Support:
If PhoneCheck is enabled, you can send diagnostic reports per item or in bulk for the offer.
Reusely ensures only valid reports are sent to maintain transparency and professionalism.
6. Image
Upload device images via drag-and-drop or file picker
Supported formats: PNG, JPG, HEIC
Maximum file size: 50MB
7. Notes
Internal Notes: Visible only to your team
Customer Notes: Displayed in receipts and email notifications
Want a visual guide? Watch our step-by-step tutorial below.
Tips and Notes:
Create a recurring export for reconciliation and performance reporting.
Accessing the changelog helps you stay up-to-date with updates by showing who made the changes, what was updated, and when they occurred.
Managing in-store buyback offers in Reusely is simple, structured, and effective. With tools to filter, edit, and communicate clearly, you’ll ensure a seamless in-store experience from intake to payout. If you have any questions or need assistance setting up your In-Store Offers or Offer Details Pages, don’t hesitate to reach out to our Customer Support team. We’re always ready to help you!