Starting an in-store buyback is a quick and straightforward process. Follow these steps to ensure a smooth experience for both you and your customers.
Starting an In-Store Buyback: Everything You Need to Know
Step-by-Step Guide to Starting a Buyback
Navigate to the In-store or Mail-in (If you still access the Mail-in location) page.
Click on the Trade-in button in the top left of your dashboard.
A dropdown menu will appear and select the in-store location you want to create the order.
Enter customer information:
New Customers: Enter the customer’s details, such as name and contact information.
Returning Customers: Click Existing Customer and search for their profile in your database.
Choose from the available payout options, such as:
Direct Deposit
PayPal
Paper Check (with an option to issue the check to a company name)
Note: Certain payment methods, like PayPal, may require additional information such as the customer’s PayPal account details.
Find the item you want to add by entering the brand or model in the search bar—for example, 'iPhone 14'.
Add items to the order:
Input the item details and quantity.
Check the condition requirements for each item.
Adjust the price as needed before adding the items to the order.
After adding the items, you can adjust payout, enter serial numbers, or make any necessary changes.
Reminder: You can edit the order later, including adding or removing items.
Once you’ve reviewed everything, click Add Item to create the order.
Click +Add Item again to continue.
The item has been successfully added to the Offer Details page.
Want a visual guide? Watch our step-by-step tutorial below.
Tips for a Smooth Buyback Process
Double-check the customer’s information to ensure accuracy.
Verify device conditions against the stated requirements to avoid discrepancies.
Use the Edit Order feature if you need to make changes after the initial submission.
Starting an in-store buyback is designed to be quick and user-friendly. By following these steps, you can efficiently process orders and provide a seamless experience for your customers. If you encounter any challenges or have questions, feel free to reach out to our support team for assistance.