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Starting In-Store Buyback

How to start an in-store buyback

Jon Slyman avatar
Written by Jon Slyman
Updated over 3 weeks ago

Starting an in-store buyback is a quick and straightforward process. Follow these steps to ensure a smooth experience for both you and your customers.


Step-by-Step Guide to Starting a Buyback

  1. Click on the Start Buyback button in your dashboard. Ensure you choose your in-store location.

    Screenshot of a Reusely showing an In-Store dashboard. It displays tabs for All, Leads, and Being Inspected. There is a Trade-in button and a search bar at the top.
  2. Enter customer information:

    • New Customers: Enter the customer’s details, such as name and contact information.

    • Returning Customers: Click Existing Customer and search for their profile in your database.

  3. Choose from the available payout options, such as:

    • Direct Deposit

    • PayPal

    • Paper Check (with an option to issue the check to a company name)

    Note: Certain payment methods, like PayPal, may require additional information such as the customer’s PayPal account details.

    Form selection screen displaying payout options: Cash, Paper Check, PayPal. Filling fields include first name, last name, company name, street address, and phone number. A checked box indicates using the company name on the check.
  4. Add items to the order:

    • Input the item details and quantity.

    • Check the condition requirements for each item.

    • Adjust the price as needed before adding the items to the order.

  5. After adding the items, you can adjust pricing, enter serial numbers, or make any necessary changes.

    A pop-up form titled Add Device on a website interface. It includes fields for Device Name, Condition, Payout, and Quantity, along with an Add Device button. The background shows a navigation bar with steps labeled Customer, Payout, and Device.

    Reminder: You can edit the order later, including adding or removing items.

  6. Once you’ve reviewed everything, click Continue to create the order.


Tips for a Smooth Buyback Process

  • Double-check the customer’s information to ensure accuracy.

  • Verify device conditions against the stated requirements to avoid discrepancies.

  • Use the Edit Order feature if you need to make changes after the initial submission.


Starting an in-store buyback is designed to be quick and user-friendly. By following these steps, you can efficiently process orders and provide a seamless experience for your customers. If you encounter any challenges or have questions, feel free to reach out to our support team for assistance.

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