Encouraging customers to take action is crucial, especially for unresolved orders such as "not-as-described" cases. Using the Reminder Frequency setting, you can automatically resend notifications on a recurring schedule until the order is moved out of its current status. Follow these steps to configure this feature effectively:
Setting Reminder Frequency for Unresolved Orders
Key Benefits of Reminder Notifications
Continuous Follow-Up: Notifications are sent indefinitely until the order's status changes.
Common Use Case: Many users set reminders every 2 days to encourage customers to accept or deny revised offers for "not-as-described" orders.
How to Edit Reminder Frequency
Access Workflow Settings
Go to the Workflow Settings page in your Reusely account.
Select the Workflow Notification
Locate the workflow step for which you want to edit the notification reminder.
Click the Edit button next to the desired workflow notification.
Set the Reminder Frequency
In the Reminder Frequency input box, specify how often (in days) you want the notification to be resent.
Example: Enter "2" to send reminders every 2 days.
Save Changes
Once you've set the desired frequency, click Save to apply the updates.
Your reminders will now be automatically sent based on the frequency you specified, ensuring customers are prompted to take action until their order status is updated. If you have further questions, feel free to reach out to help@reusely.com.