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Payouts Bonus

How to encourage customers to choose specific payout methods by offering percentage-based bonuses.

Written by Althaaf Rachman Hafidz

Purpose

Bonus Rules support:

  • Percentage (%) bonuses

  • Fixed amount bonuses

  • Multiple payout methods

  • Offer Method targeting

  • User email targeting

  • User role targeting

  • Rule priority management

  • Conflict resolution

Bonus Rules can be configured using both the selected Payout Method and Offer Method, allowing you to create incentives for specific buying workflows such as Mail-In, In-Store, Custom Method, Batch Quote, Easy Offer, and Click & Sell (where applicable).
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Only one Bonus Rule can be applied to an offer at a time.

Access Bonus Rules

Navigate to:

Settings > Payouts > Bonuses

The Payouts page contains:

  • Methods

  • Coupons

  • Bonuses

All payout bonus management is handled from the Bonuses tab.

Create a Bonus Rule

Click + Bonus Rule.

Configure:

Bonus Name

Examples:

  • Store Credit Bonus

  • VIP Customer Bonus

  • Manager Incentive

Payout Methods

Select one or more payout methods that should receive the bonus.
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Bonus Amount

Choose:

  • Percentage (%)

  • Fixed Amount

Examples:

  • 10% bonus

  • $10 bonus

Optional Targeting Rules

You can optionally limit a bonus to specific users.

Supported conditions:


Offer Method

Operators:

  • Is

  • Is Not

Supported Offer Methods:

  • Mail-In

  • In-Store

    • All Stores

    • Specific Stores

  • Custom Method

    • All Methods

    • Specific Method Locations

  • Batch Quote

  • Easy Offer

  • Click & Sell (available only for companies configured as a data source)

User Email

Examples:

User Role

Examples:

  • User Role is Manager

  • User Role is not Warehouse Staff

Offer Tag

Examples:

  • Offer Tag is Store

  • Offer Tag is Home

Offer Date

Examples:

  • Offer Date is 10/31/2026

  • Offer Date is 07/04/2026

If no rules are configured, the bonus applies to all qualifying offers that use the selected payout method(s).

Rule Priority

Bonus Rules do not stack.

If multiple rules match:

  1. The system checks all matching rules

  2. Rules are evaluated from top to bottom

  3. The highest-priority rule is applied

  4. All lower-priority matches are ignored

Use drag-and-drop in the Bonus Rules table to reorder priorities.

Bonus Calculation

When a trade-in is created:

  1. A payout method is selected

  2. Matching bonus rules are evaluated

  3. The highest-priority rule is selected

  4. The bonus is calculated

  5. The bonus is added to the payout total

Percentage Example

Offer Value: $100

Bonus: 10%

Final Payout: $110


Fixed Amount Example

Offer Value: $100

Bonus: $10

Final Payout: $110

Offer Recalculation

Bonus rules are only reevaluated when the payout method changes.

The bonus amount is recalculated when:

  • Item prices change

  • New items are added

  • Existing items are edited

If the offer already has a bonus applied, the stored bonus configuration remains attached to the offer.

Split Buybacks

For split buybacks:

Percentage Bonus

  • The rule is not reevaluated

  • The bonus amount is recalculated based on the split payout value

Fixed Bonus

  • The rule is not reevaluated

  • The fixed bonus is divided equally across both split payouts

Tags and Bonus Rules

If a bonus rule contains tag-based conditions:

  • The bonus rule is not reevaluated after it has been applied

  • The existing bonus remains attached to the offer

Edit or Delete a Rule

Bonus rules can be edited or deleted at any time.

Changes only affect future offers.
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Existing offers keep the bonus that was applied when the offer was created.

Deleting a rule does not remove bonuses from existing offers.

Disabling a Payout Method

If a payout method linked to a bonus rule is disabled:

  • The payout method becomes unavailable for new offers

  • It is automatically removed from linked bonus rules

  • The bonus rule remains in the Bonuses tab

  • Rules without payout methods become inactive

If the payout method is re-enabled later, it must be manually reassigned to bonus rules.

Migration from Bonus Percentages

Existing payout-method bonuses are automatically migrated into Bonus Rules.

Payout methods with identical bonus values may be grouped into a single rule.

Example:

Payout Method

Bonus

PayPal

10%

Venmo

10%

Store Credit

20%

Becomes:

  • Rule 1 → 10% Bonus → PayPal, Venmo

  • Rule 2 → 20% Bonus → Store Credit

No existing bonus behavior is changed during migration.

Summary

Bonus Rules provide a more flexible way to incentivize payout methods by supporting targeted conditions, fixed or percentage bonuses, and priority-based rule management.

Only one bonus rule can apply per offer, ensuring predictable and controlled payout calculations.

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