Mail-In Setup Guide
1: Configure Payout Methods
Navigate to:
Settings → Payouts
Set up the payout methods customers can choose from when completing a trade-in offer.
2: Configure Workflow Emails
Navigate to:
Settings → Advanced Settings → Workflow
Customize the automated emails sent when an offer status changes throughout the trade-in process.
3: Configure Notification Settings
Navigate to:
Settings → Advanced Settings → Notifications
Here you can:
Add and verify your sending domain
Send emails from your own domain instead of the default Reusely email address
Manage notification templates
4: Configure the Customer Portal
Navigate to:
Settings → Advanced Settings → Customer Portal
Configure the portal where customers can track their offers and view updates.
You can also connect a custom domain for your Customer Portal.
5: Configure Offer Settings
Navigate to:
Settings → Basic Setting → Offers
Customize how offers are displayed and processed for your customers.
6: Configure Receipt Settings
Navigate to:
Settings → General Setting → Receipts
Customize the receipts generated for completed offers.
7: Configure Shipping
Reusely supports the following shipping integrations:
Shipmondo
EasyPost
ShipEngine
To connect a shipping provider, navigate to:
Settings → Advanced Settings → Add-ons
After connecting your preferred shipping provider, navigate to:
Settings → Advanced Settings → Shipping
Configure your shipping kits and shipping workflow settings.
8: Add Your Product Catalog
Navigate to:
Settings → Basic Setting → Catalog
Add the products customers will be able to trade in.
9: Configure Item Conditions
Navigate to:
Settings → Basic Setting → Conditions
Create the conditions customers can select when submitting devices.
Examples include:
New
Good
Fair
Damaged
10: Set Up Pricing
Navigate to:
Settings → Basic Setting → Price Editor
Configure trade-in values for each product and condition.
11: Copy the Widget Code
Navigate to:
Settings → Widgets
Copy the Mail-In widget code and install it on your website.
Once installed, customers will be able to start submitting Mail-In trade-in offers.
In-Store Setup Guide
1: Configure Payout Methods
Navigate to:
Settings → Basic Setting → Payouts
Configure the payout methods available to customers.
2: Configure Workflow Emails
Navigate to:
Settings → Advanced Settings → Workflow
Customize automated emails sent throughout the trade-in process.
3: Configure Notification Settings
Navigate to:
Settings → Advanced Settings → Notifications
Manage email templates and connect your sending domain.
4: Configure the Customer Portal
Navigate to:
Settings → Advanced Settings → Customer Portal
Configure the Customer Portal and optional custom domain.
5: Configure Offer Settings
Navigate to:
Settings → Basic Setting → Offers
Customize your offer experience and customer-facing settings.
6: Configure Receipt Settings
Navigate to:
Settings → General Setting → Receipts
Customize receipts generated for completed transactions.
7: Add Your Product Catalog
Navigate to:
Settings → Basic Setting → Catalog
Add the products customers can trade in.
8: Configure Item Conditions
Navigate to:
Settings → Basic Setting → Conditions
Create and manage item conditions.
9: Set Up Pricing
Navigate to:
Settings → Basic Settings → Price Editor
Configure trade-in values for your products and conditions.
10: Copy the Widget Code
Navigate to:
Settings → Basic Setting → Widgets →Widget Code
Copy the In-Store widget code and install it on your website.
Once installed, customers can start submitting In-Store trade-in offers.
Reference Links
Need more information about a specific setup step? Visit the related articles below for detailed instructions.
Payout Settings – Learn how to set up and manage customer payout methods.
Price Editor – Learn how to configure and update trade-in pricing for your catalog items.
Shipping Integrations – Learn how to connect shipping providers (Shipmondo, EasyPost, or ShipEngine) and manage shipping kits for your Mail-In workflow.
Notification Templates – Learn how to configure customer email notifications and sending domains.
Customer Portal – Learn how to set up the Customer Portal and configure a custom domain.
Catalog Management – Learn how to add, import, and manage products in your catalog.
Condition Settings – Learn how to create and manage device conditions used in offers.
Offer Settings – Click here to learn how to customize your offer experience and customer-facing settings.
Receipt Settings – Click here to learn how to customize receipts generated for completed transactions.
Workflow Settings – Learn how to customize automated actions and emails based on changes in offer status.
Tip: If you're setting up Reusely for the first time, we recommend following the guides in the same order they appear in this article.