Starting an in-store buyback is a quick and straightforward process. Follow these steps to ensure a smooth experience for both you and your customers.
Step-by-Step Guide to Starting a Buyback
Step 1: Start a Trade-In
Navigate to the In-Store page
Click the Trade-In button located in the top-left corner of the dashboard
Select the in-store location where you want to create the offer
You will now land on the Item step first.
Step 2: Add Item to the Offer
Add Existing Item
Search for the item by entering the brand or model in the search bar
Example: iPhone 14Select the item to instantly review pricing information
Add Custom Item
Click Add Custom Item if the item is not available in the catalog
Depending on your account configuration, you may see fields such as:
Category
Brand and Model
Condition
Payout
Quantity (Qty)
Additional Details
IMEI/Serial Number and Internal Notes are now placed inside a collapsible section and hidden by default to keep the workflow cleaner.
After completing the item details:
Click Add Item
Review the item preview
Click Continue
Step 3: Add or Select Customer
New Customer
Enter the customer’s information, such as:
Name
Email
Address
Phone Number
Notes
Existing Customer
Click Existing Customer
Search and select the customer profile from your database
Customer information is required before the offer can be finalized.
Click Continue to proceed.
Step 4: Choose Payout Method (Optional)
Select one of your available payout methods, such as:
Direct Deposit
PayPal
Paper Check
Some payout methods may require additional information, such as PayPal account details.
You can also skip this step and complete it later from the Offer Details page.
Step 5: Review Offer
After completing the required information:
Review the offer details
Adjust payout or item details if needed
Continue managing the order from the Offer Details page
The item has now been successfully added to the offer.
Tips for a Smooth Buyback Process:
Double-check the customer’s information to ensure accuracy.
Verify device conditions against the stated requirements to avoid discrepancies.
Use the Edit Order feature if you need to make changes after the initial submission.
Starting an in-store buyback is designed to be quick and user-friendly. By following these steps, you can efficiently process orders and provide a seamless experience for your customers. If you encounter any challenges or have questions, feel free to reach out to our support team for assistance.