Purpose
This walkthrough explains how to create an In-Store Custom Quote offer in Reusely. Custom offers let you process items not available in your catalog, providing a flexible, convenient way to handle unique or uncommon devices.
Before You Begin
Make sure:
You already have accurate details for the item (name, category, condition, and any specifications).
Custom offers are request-based, meaning your team will review the submission and provide pricing after evaluation.
Your store information, such as address and the widget, is set up correctly.
Video Walkthrough
Watch our tutorial to see how to make a custom offer in In-Store.
Steps
1. Open the Widget
Go to your company website and open the Buyback Widget.
Type the item the customer wants to sell. Then click “I can't find what I am looking for” to start a custom offer.
Or quickly click "Can't find what you're looking to sell? Get a Custom Offer".
2. Define the Item
Using Available Categories
Select a category from the available list.
Choose a condition and click Confirm Condition.
Create Custom Condition
If the item doesn’t match any existing category, create your own by filling in the following details:
Item Name
Manufacturer
Storage (if applicable)
Item condition
Additional notes (optional)
Then click Save Item & Continue.
3. Choose In-Store Processing
Choose In-Store.
A list of store locations will appear.
Select the store where the transaction will be completed.
Check the map to make sure, then click Sell at this location.
4. Review Offer Summary
On the Offer Summary page, review the item details.
Adjust the quantity or add additional items if needed.
Click Continue.
Note
There's a Custom Item logo with a tooltip "Pending Price Review".
5. Enter Customer Information
Complete the customer details:
First and last name
Email address (use the checkboxes if you need the updated information)
Preferred payout method
Optional: select Expedited Payout for faster processing
Phone number (also use the checkboxes if you need the updated information)
6. Confirm and Submit
Review the Terms and Conditions.
Proceed by clicking the Lock in Offer button.
7. After Submission
The confirmation page displays:
A complete offer summary
Map directions to the selected store
(Optional) You may upload item photos to support the evaluation process.
How It Appears in Offer Management
Once submitted, the In-Store Custom Offer will appears in the Offer Management page with a Pending status, ready for review. While the offer is in Pending status, your team can review the submitted item details, enter pricing and send the quote to the customer, or decline the offer directly if the item is not suitable to buy.
Customers receive updates through the Customer Portal, email, or SMS (if enabled), while your team can proceed with pricing confirmation and next workflow steps.
If a Manual Quote is declined, the customer receives a rejection notification when email notifications are enabled.
Next, read: How to Manage Custom Quote Offers
Tips & Notes
Custom offers are ideal for unlisted, rare, or high-value items.
Clear item descriptions and complete equipment will help increase your item's price.
Pricing is not finalized until your team reviews the item.
Custom offers remain in Pending status until your team processes them.
Manual Quotes can be declined directly from the Pending status if the item is not suitable to buy.
Customers receive a rejection notification when a Manual Quote is declined, and email notifications are enabled.
Store Locator (Notes)
“View on map” hidden by default if >5 locations
User must select location first (current location or search)
System then shows nearest stores
Pagination applies if >10 locations
Search Fallback (Notes)
Use Google Autocomplete if available
If not, send raw input to backend for lookup
In-Store Custom offers give your team the flexibility to accept unlisted items while maintaining a seamless customer experience. If you need help optimizing your Custom Quote workflow, our Support team is always ready to help.