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Notifications Setting

How to customize email notifications for your Reusely account.

Written by Sayed Ahmed

Purpose

Automated email notifications ensure seamless communication with your customers, keeping them informed and engaged throughout the buyback process. This guide walks you through the setup and customization of email notifications in your Reusely account.

Key Features

  • Default Sender Address

    • Customize the email address customers see on all outgoing notifications.

    • Add SPF records to authenticate emails and improve deliverability.

    • Verify and reverify sender addresses to reduce the risk of emails landing in spam.

  • Customer Notifications

    • View, edit, and customize automated customer emails for different purchasing methods.

    • Control subject lines, senders, triggers, and message content.

    • Use dynamic fields such as {:offer-total}, {:offer-date}, and {:customer-email} to personalize emails.

    • Preview notifications before saving to ensure correct formatting and content.

  • General Email Settings

    • Centralize all essential notifications including auto-accept confirmations, login links, invoices, and reminders.

    • Customize up to 3 auto-accept reminders with flexible timing (hours or days).

    • Fully edit and preview email templates before sending.

  • Staff Notifications

    • Keep your internal team informed of offer activities for Mail-In, In-Store, and Easy Offer submissions.

    • Edit and preview staff-facing notifications to ensure clarity and relevance.

Before You Begin

  • Ensure you have admin access to Settings > Notification Settings.

  • Verify that your sender email address is authenticated (SPF and domain verification) to improve deliverability.

  • Understand the difference between email notifications and workflow notifications (see the Workflow Notifications article for details).

  • Familiarize yourself with available dynamic fields and shortcodes to personalize messages (e.g., {:offer-id}, {:offer-total}, {:customer-name}).

Email Notifications Guide: Keep Customers Informed Seamlessly

Understanding Email Notifications

Email notifications are automatically triggered emails sent to customers after a buyback offer is created. These notifications keep your customers updated with essential information about their transactions.

Note

Email notifications are distinct from workflow notifications. For more information, visit our Workflow Notifications article.

Sections of the Email Notifications Settings Page

1. Default Sender Address

The Default Sender Address allows you to verify your business email so Reusely can send notifications using your own domain, improving email deliverability and customer trust.

Verify Your Sender Identity

To configure your sender email:

  1. Go to Settings → Notification Settings.

  2. Under Default Sender Address, click Verify Sender Identity.

A Sender Setup window will appear explaining the benefits of verifying your domain, including:

  • Preventing domain impersonation

  • Improving email deliverability

  • Displaying your business branding in supported email clients

Click Continue.

Configure Your Sender

On the Sender Identity page:

  1. Enter the business email address you want to use for outgoing notifications.

  2. Select your preferred Data Region:

    • 🇺🇸 United States

    • 🇪🇺 Europe

  3. Click Continue.

Note
Only business email addresses can be verified. Free email providers such as Gmail, Yahoo, or Outlook.com are not supported.

Verify Your Domain

The Domain Verification page displays the DNS records required to verify your domain.

To add the DNS records:

  1. Log in to your domain provider.

  2. Add each DNS record provided by Reusely.

  3. For each record:

    • Select the correct record type (TXT, MX, or DMARC).

    • Copy the Name field into your DNS provider's Host/Name field.

    • Copy the Value into the Value/Data/Points To field.

    • Leave TTL as the default value (or choose the lowest available).

    • Save the record.

  4. Repeat the process for all required records.

  5. Return to Reusely and click Verify.

Note
DNS propagation can take up to 24 hours. If your records were added recently, wait until propagation has completed before clicking Verify again.

DNS Records

The Domain Verification page displays the verification status for each DNS record.

Record

Requirement

TXT

Required

MX

Optional

DMARC

Optional

Each record will display its current verification status as either Verified or Unverified.

Important
If your domain already has an SPF record, merge the Reusely SPF value with your existing SPF record instead of creating a second SPF record. Having multiple SPF records may cause email authentication to fail.

From and Reply-To Behavior

When your sender is verified:

From: Uses your verified sender email.

When your sender is unverified:

From: Automatically uses the default sender.

  • Standard Reusely accounts use the default @sell.reusely.com sender.

  • White Label accounts use their branded default sender.

Reply-To

Reply-To always follows your most recently entered sender email, even if it has not yet been verified.

Reverify Your Sender

If you've updated your DNS records, click Reverify to check the latest verification status.

Reverify checks:

  • TXT

  • DMARC

  • MX

During the grace period:

  • TXT is Required.

  • DMARC is Optional.

  • MX is Optional.

After the grace period:

  • TXT is Required.

  • DMARC is Required.

  • MX remains Optional.

Email Verification Instructions

To complete verification:

  1. Copy the DNS records provided by Reusely.

  2. Add them to your DNS provider.

  3. Allow up to 24 hours for DNS propagation.

  4. Click Reverify.

If you need assistance, contact your IT administrator or Reusely Support.

2. Customer Notifications

  • Access Notification Settings
    Go to the Email Customization section, then open Notification Settings.

  • Select Offer Type
    Choose from

    • Mail-In Offers
      ​

    • In-Store Offers
      ​

    • Batch Quotes
      ​

    • Easy Offer flows.
      ​

    • Custom Location
      ​


      ​

  • Enable or Disable Notifications
    Use the toggle to turn each email type on or off.
    ​

  • Edit an Email Template

    • Click the desired email type (e.g., Auto-Accept Offer Confirmation).
      ​

    • Change the BCC, subject, and body text.
      ​

    • Use the shortcode list for personalization.

    • Preview your changes before saving.
      ​

  • Set Reminders (If Applicable)

    • For Cart Recovery and Recovery Emails, configure up to 3 reminders.

    • Choose delay time in minutes, hours, or days.
      ​

  • Customize Payout-Based Review Requests

    • Go to the Review Email section.

    • Set timing based on payout methods (Digital Payments, Bank Transfers, Cash, Manual Payments, Other).

    • Enter your review page link.

    • Customize layout, subject, and body.

    • Add BCC if internal copies are needed.

    • Enable logo if desired.
      ​

  • Save & Final Check

    • Review formatting, tone, and links.

Dynamic Codes:

In both methods, include a dynamic variable to customize notifications. Examples:

  • {:offer-id}: Displays the buyback number.

  • {:offer-total}: Shows the total amount of the buyback offer.

  • {:fedex-qr}: Displays a QR code that provides instant access to your FedEx shipment tracking.

Enhance your customer notifications by adding dynamic variables that automatically pull in real-time information. These codes personalize each message and make important details easier for customers to access.

Note

Learn each customer notification type to ensure your setup is fully optimized.

3. General Notifications

1: Navigate to General Email Settings

  1. From your Reusely dashboard, go to Settings.

  2. Click Notification Settings and scroll down to the General Notification section.

  3. This section is the central hub for all essential customer notifications, including Customer Portal Login and Invoice.

2: Edit Customer Portal Login

  1. Locate the Customer Portal Login email.
    ​

  2. Click Edit or Preview to update the message before it’s sent out.
    ​

  3. Customize the BCC, subject, and body text to match your brand voice.
    ​

  4. Use available shortcodes to dynamically insert key information such as the auto-accept expiration time.
    ​

  5. Click Save and preview the email to ensure it looks correct.
    ​

Tips

  • Sends an email containing a login link to the Customer Portal.

  • Ensures customers can quickly access their buyback details and track their transactions.

​3: Customize Invoice Email

  1. Find the Invoice email template.
    ​

  2. Click Edit or Preview.
    ​

  3. Update the subject line and body text as needed.

  4. Use available shortcodes to dynamically insert key information such as the auto-accept expiration time.
    ​

  5. Save and preview to finalize.

3: Resend Shipping Label

  1. Find the Resend Shipping Label email template.
    ​

  2. Click Edit or Preview.
    ​

  3. Update the subject line and body text as needed.

  4. Use available shortcodes to dynamically insert key information such as the auto-accept expiration time.
    ​

  5. Save and preview to finalize.

4. Staff Notifications

Configure which email notifications your team receives for each offer workflow.


Mail-In

  • All Items Reported Unlocked
    Sends an email when the customer reports that all activation-locked items in an order have been unlocked.

  • New Offer
    Automatically notifies your team whenever a new Mail-In offer is submitted.

  • Offer Accepted
    Sends an email when a customer accepts an offer.

  • Offer Rejected
    Sends an email when a customer rejects an offer.

In-Store

  • Abandoned Offer
    Automatically notifies your team when a customer starts, but does not complete, an In-Store offer.

  • New Offer
    Sends an email whenever a new In-Store offer is created.

  • Offer Accepted
    Sends an email when a customer accepts an offer.

  • Offer Rejected
    Sends an email when a customer rejects an offer.

Batch Quote

  • New Offer
    Sends an email whenever a new Batch Quote offer is created.

Easy Offer

  • New Offer
    Automatically notifies your team whenever a new Easy Offer is submitted.

  • Offer Accepted
    Sends an email when a customer accepts an offer.

  • Offer Rejected
    Sends an email when a customer rejects an offer.

Custom Location

  • New Offer
    Sends an email whenever a new Batch Quote offer is created.

Tips & Notes

  • You can integrate your email using an email parsing tool.

  • Customize your messages for clarity and relevance.

  • Don’t forget to save your changes after editing to avoid losing progress.

  • Also, learn how to configure each staff notification type for a more efficient internal workflow.

  • If verification is still unsuccessful, please review your existing SPF configuration. In some cases, the SPF record may already include entries such as include:yourdomain.com or similar. If that is already present, there is no need to add your domain again to the SPF record, as duplicate entries can lead to validation issues.

The Email Notifications settings in Reusely allow you to fully customize all customer-facing and internal emails. From sender authentication and customer emails to auto-accept reminders and staff notifications, these tools ensure clear, professional communication at every step of the buyback process. By editing templates, using dynamic fields, and verifying your sender settings, you can keep customers informed, reduce confusion, and maintain brand consistency.

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