Purpose
Automated email notifications ensure seamless communication with your customers, keeping them informed and engaged throughout the buyback process. This guide walks you through the setup and customization of email notifications in your Reusely account.
Key Features
Default Sender Address
Customize the email address customers see on all outgoing notifications.
Add SPF records to authenticate emails and improve deliverability.
Verify and reverify sender addresses to reduce the risk of emails landing in spam.
Customer Notifications
View, edit, and customize automated customer emails for different purchasing methods.
Control subject lines, senders, triggers, and message content.
Use dynamic fields such as
{:offer-total},{:offer-date}, and{:customer-email}to personalize emails.Preview notifications before saving to ensure correct formatting and content.
General Email Settings
Centralize all essential notifications including auto-accept confirmations, login links, invoices, and reminders.
Customize up to 3 auto-accept reminders with flexible timing (hours or days).
Fully edit and preview email templates before sending.
Staff Notifications
Keep your internal team informed of offer activities for Mail-In, In-Store, and Easy Offer submissions.
Edit and preview staff-facing notifications to ensure clarity and relevance.
Before You Begin
Ensure you have admin access to Settings > Notification Settings.
Verify that your sender email address is authenticated (SPF and domain verification) to improve deliverability.
Understand the difference between email notifications and workflow notifications (see the Workflow Notifications article for details).
Familiarize yourself with available dynamic fields and shortcodes to personalize messages (e.g.,
{:offer-id},{:offer-total},{:customer-name}).
Email Notifications Guide: Keep Customers Informed Seamlessly
Understanding Email Notifications
Email notifications are automatically triggered emails sent to customers after a buyback offer is created. These notifications keep your customers updated with essential information about their transactions.
Note
Email notifications are distinct from workflow notifications. For more information, visit our Workflow Notifications article.
Sections of the Email Notifications Settings Page
1. Default Sender Address
The sender address is the first signal of trust in an email. Reusely offers a few simple, but important customization options in this area:
Choose a Sender Email
You can define the email address customers see when they receive your messages (e.g.,
Tester23@hiu.co).
Reusely's Automatic Formatting
To improve deliverability, Reusely appends "sell" after the @, transforming the address into something like tester@sell.hiu.co.
Configure SPF Records
Add Reusely’s suggested SPF record —
v=spf1 include:_spf.google.com include:mail.reusely.com ~all— to authenticate your emails.
Verify Your Email Address
Once your sender email is verified (e.g., shown as
Tester24@hiu.coVerified), it’s ready to be used with full permissions.
This is the "from" email address customers will see on all outgoing notifications.
Use a professional business email (e.g., info@yourbusiness.com). Avoid casual or unprofessional addresses.
Example: Instead of "hotchick_21@gmail.com," use a branded email that represents your company.
Reverify Email Address
If you ever want to reverify the email, just click this button. Once you do, you'll see this notification pop up right away.
Email Verification Instructions:
Verify your email to improve delivery rates and avoid emails landing in spam folders.
Follow the instructions provided to add the TXT and MX records to your domain settings.
Allow up to 24 hours for verification after hitting the "Verify" button.
Tip: Involve your IT team or contact support if you need assistance.
Want a visual guide? Watch our step-by-step tutorials below?
2. Customer Notifications
Access Notification Settings
Go to the Email Customization section, then open Notification Settings.Select Offer Type
Choose fromMail-In Offers
In-Store Offers
Bulk Quotes
Easy Offer flows.
Enable or Disable Notifications
Use the toggle to turn each email type on or off.
Edit an Email Template
Click the desired email type (e.g., Auto-Accept Offer Confirmation).
Change the BCC, subject, and body text.
Use the shortcode list for personalization.
Preview your changes before saving.
Set Reminders (If Applicable)
For Cart Recovery and Recovery Emails, configure up to 3 reminders.
Choose delay time in minutes, hours, or days.
Customize Payout-Based Review Requests
Go to the Review Email section.
Set timing based on payout methods (Digital Payments, Bank Transfers, Cash, Manual Payments, Other).
Enter your review page link.
Customize layout, subject, and body.
Add BCC if internal copies are needed.
Enable logo if desired.
Save & Final Check
Review formatting, tone, and links.
Dynamic Codes:
In both methods, include a dynamic variable to customize notifications. Examples:
{:offer-id}: Displays the buyback number.{:offer-total}: Shows the total amount of the buyback offer.{:fedex-qr}: Displays a QR code that provides instant access to your FedEx shipment tracking.
Enhance your customer notifications by adding dynamic variables that automatically pull in real-time information. These codes personalize each message and make important details easier for customers to access.
3. General
1: Navigate to General Email Settings
From your Reusely dashboard, go to Settings.
Click Notification Settings and scroll down to the General Notification section.
This section is the central hub for all essential customer notifications, including Customer Portal Login and Invoice.
2: Edit Customer Portal Login
Locate the Customer Portal Login email.
Click Edit or Preview to update the message before it’s sent out.
Customize the BCC, subject, and body text to match your brand voice.
Use available shortcodes to dynamically insert key information such as the auto-accept expiration time.
Click Save and preview the email to ensure it looks correct.
Tips
Sends an email containing a login link to the Customer Portal.
Ensures customers can quickly access their buyback details and track their transactions.
3: Customize Invoice Email
Find the Invoice email template.
Click Edit or Preview.
Update the subject line and body text as needed.
Save and preview to finalize.
4. Staff Notifications
Keep your internal team updated with customizable offer notifications.
Display Current Templates
View the pre-set templates for staff notifications related to Mail-In, In-Store, and Easy Offer submissions.
Edit for Team Needs
Customize the subject line and message content to better match your internal workflows.
Preview Internal Emails
Before finalizing, preview the notifications to ensure they are formatted clearly and provide all relevant information for your team.
Tips & Notes
You can integrate your email using an email parsing tool.
Customize your messages for clarity and relevance.
Don’t forget to save your changes after editing to avoid losing progress.
Want a visual guide? Watch our step-by-step tutorials below?
The Email Notifications settings in Reusely allow you to fully customize all customer-facing and internal emails. From sender authentication and customer emails to auto-accept reminders and staff notifications, these tools ensure clear, professional communication at every step of the buyback process. By editing templates, using dynamic fields, and verifying your sender settings, you can keep customers informed, reduce confusion, and maintain brand consistency.