Purpose
The Offer Page Settings let you customize how buyback offers work in Reusely. This includes setting expiration rules, offer limits, default confirmations, custom purchase methods, and lead capture features. Ensuring your process is smooth and aligned with your business needs.
Key Features
Set custom prefixes for offer IDs
Control the offer validity duration with price lock
Limit items per offer (Mail-In only)
Allow customers to request custom quotes for unavailable specific items
Boost lead offers by collecting customer details before showing offer results
Auto-accept revised offers after a set time
Customize confirmation messages by purchase method
Enable/disable IMEI/serial number input requirement
Add custom purchase methods with icons, links, and descriptions
Lead booster to capture customer data before showing offers
Instructional banner control for the offer page
Before You Begin
Make sure you’ve:
Set up your purchasing methods (Mail-In, In-Store, Custom)
Reviewed your brand messaging for confirmation messages
Plan how long your offers should remain valid
Decided if you want to enforce item limits or auto-accept logic
Steps
Step 1: Access Offer Settings
Step 2: Set Buyback Offer ID Prefix
In the Offer ID Prefix field, enter a custom prefix.
This helps you categorize and track offers by campaign or channel.
Step 3: Configure Offer Expiry (Price Lock)
Set the number of days your offers will remain valid.
After this duration, unused offers will automatically expire.
Step 4: Set Maximum Items Per Offer (Mail-In Only)
Set a numeric limit (1–99) on how many items can be included per Mail-In offer
📝 Tooltip: “Restrict the number of items You can set limit on items per offer exclusively for the Mail-In purchasing method.”
Step 5: Custom Item Quotes
Enable: Switch Custom Item Quotes On to allow customers to request a manual quote for items that require review.
Set turnaround: In Quote Turnaround (days), enter the number of days your team will take to process each manual quote.
Category-Based Condition Presets: Enable this feature to include detailed item information, such as the item name, add up to five custom fields, and conditions & details that can be selected from your available data.
Notes
The maximum turnaround is 30 days.
Choose a timeframe that your team can consistently meet.
Add custom fields that are general or align with your company’s goals.
If you want to submit a custom quote via API, you can use
-1as the product ID to indicate a custom item.You will still need to provide a valid condition ID when creating the quote.
Currently, creating a fully custom quote via the API is not supported because a condition ID is still required.
Step 6: Minimum Requirements for Mail-In Offers
Set Minimum Requirements (All Categories)
In the Minimum Requirements section, you can set:
Total Offer Amount (e.g., customers must reach a minimum value).
Minimum Item Quantity (e.g., customers must send at least a certain number of items).
Add Specific Category Rules
In the Category Rules section, click Add Category Rule.
Define the rule by selecting a Category, then enter the required Amount and Quantity.
Repeat this step if you need multiple category-specific rules.
Step 7: Enable Auto-Accept for Revised Offers
Toggle ON the auto-accept feature.
Set the number of days (minimum 15) before the system auto-accepts revised offers.
📝 Tooltip:
“After this many days, revised offers will be automatically accepted. The status updates to ‘Seller Accepted – Automatically Accepted.’”
Step 8: Purchasing Methods
Edit the message shown after customers submit an offer.
Separate messages can be set for:
Mail-In
In-Store
Bulk Quote
Easy Offer
Click Edit Message or Preview Message to adjust the tone and layout.
Match your brand voice (e.g., friendly, professional, bold):
Personalize confirmation messages for each purchasing method. Use dynamic codes like
{:company-name}to specify offer validity durations. You can access this by clicking the Edit Message button in the Purchasing Method section. After completing the edits, click the Save button.
Manual Shipping Labels (if no shipping integration is active):
Add a custom title and message to guide customers
This section helps guide customers if your team is not using an automatic shipping integration.
📝 Tooltip (if integration is not enabled):
“This message will appear when no shipping integration is enabled for Mail-In. In this case, customers will not receive automatically generated labels, and you'll need to manually process the shipping labels and email them to the customer. You can also add any message or instructions for your customers.”
Why Is Manual Shipping Label Disabled?
If you’re wondering why the Manual Shipping Label section is greyed out — it’s because you already have a shipping integration enabled. Once an integration is active, Reusely automatically generates shipping labels for Mail-In offers, so this section becomes disabled and manual customization is no longer needed.
Note
Please ensure that you fill out the address fields completely and accurately to generate a shipping label successfully.
Step 8.2 (Optional): Create a Custom Purchase Method
Toggle ON “Custom Purchase Method”
Click Settings
Configure the following:
Title
Description (e.g., “Drop off at a nearby partner location. After inspection, we confirm and pay”)
Link (e.g., required as the customer will navigate to it)
Upload an icon
After sure click Save Changes.
Note
Custom Purchasing Methods is not linked to any automations or system workflows and does not create a buyback offer within Reusely. It functions purely as a manual scheduling tool. Users typically embed a Calendly link or a similar service to schedule a meetup. The entire process is manual for now, but we’re actively working on adding automation in future updates.
Step 9: Enable Lead Booster
Toggle this ON to require customer information before displaying their offer. You have two choices of data that can be collected:
By Email
Toggle the “Email Me” option ON to streamline the offer process and automatically capture the customer’s contact details.
By Phone Number
If you use Klaviyo and the SMS Disclosure toggle is ON, checkboxes will be displayed on the widget.
📝 Tooltip: “Generate more leads by collecting customer information before showing the offer.”
Note
Customer will fill this out on the Widget page.
It will automatically appear in your API Docs as well.
Step 10 (Optional): Require IMEI or Serial Number
Enable this toggle to make IMEI/Serial input before continuing
Helps reduce spam or fraudulent submissions
📝 Tooltip:
“Applies only to electronics and products with IMEI. This setting is disabled if your catalog has no electronic items.”
Step 11: Enable Image Uploads
Toggle Upload Image to allow customers to add item photos.
Enter a Title and Description for the upload section to guide customers.
Choose whether uploading an image is Required or Optional.
Step 12: Edit the Instructional Banner
Toggle ON to display instructional text above the offer section
Customize the:
Message text
Display icon
Here's how will shows
Note
If your catalog doesn’t include electronics, settings will be disabled automatically.
Step 13: Save Changes
After sure, click Save Changes to apply all your configurations
Offer Page Settings give you full control over how your offers behave. From setting limits and expiration rules to customizing confirmations and capturing leads. Use these tools to streamline your buyback workflow, enhance clarity for your customers, and stay consistent with your business strategy.