Overview
The Mail In Offer Details page provides everything you need to manage an individual offer from start to finish. From this page, you can:
Review customer and shipping information
Update the offer status
Manage payout information
Edit or add items
Record inspection notes and defects
Generate shipping labels
Send PhoneCheck reports
Upload photos
Add promo codes
View offer history and changelog
Accessing the Offer Details Page
Go to Offers Management→ Mail In and select any offer from the list.
The Offer Details page displays a complete overview of the selected offer, including:
Offer Number
Date and time created
Current status
Source
Referral source
Tracking information
Customer information
Shipping details
Items included in the offer
Payout information
Updating the Offer Status
You can update the offer status throughout the trade in process.
To update a status:
Select a new status from the Status dropdown.
Enter a Note or Reason explaining the update.
Click Update Status.
For the Returned status:
Generate a return shipping label using your shipping integration, or
Add a custom tracking number before updating the status.
Note
Custom return tracking numbers cannot be printed but will appear in the Customer Portal.
Offer Overview
At the Offer details you'll find:
Offer ID
Created date
Source
Referral Source
Shipping Information
Shipping Cost
Current Shipping Status
Note
If your shipping integration is unavailable, a warning icon will appear with the message:
Unable to generate shipping label due to an error.
Shipping Information
The Shipping Information section displays:
Shipping label status
Tracking number
Courier
Shipping cost
Label creation date
Shipment status
If a shipping label has not been created, you can:
Regenerate the shipping label
Add a custom shipping label
Enter a tracking number manually
Select the courier
You can also create additional shipping labels when multiple packages are required.
Customer Information
The Customer Information section includes:
Customer Name
Email Address
Phone Number
Customer Portal URL
You can edit customer information by clicking Edit, making the necessary changes, and selecting Save.
Payout Information
This section displays:
Selected payout method
Payout Information
Select Edit to update the payout information, then click Save to confirm your changes.
Item Information
Each item in the offer includes:
Item Number
Device Name
Condition
Payout Price
Quantity
Total Payout
Add a coupon code
Select an item to:
Edit the device name
Add a custom item
Add or update the IMEI or Serial Number
Print a Barcode
Print a QR Code
View PhoneCheck data
Email a PhoneCheck report
Delete the item
Note
IMEI or Serial Number is optional and only appears if enabled in your account settings.
Adding Items
To add another item to the offer:
Click Add Item.
Enter the device details.
Add the condition.
Enter the payout amount.
Optionally add the IMEI or Serial Number.
Click Add.
The new device will immediately appear in the offer.
Notes
Each item also supports different note types to help organize information throughout the buyback process.
Available note types include:
Internal Notes – Notes for internal staff that are not visible to customers.
Customer Notes – Notes intended for customer communication.
Reports – Used to record inspection findings or technician reports.
Defects – Used to record cosmetic or functional defects found on the item.
Each note type is stored separately, allowing you to organize information more clearly without mixing different note types.
PhoneCheck Support
If the PhoneCheck add-on is enabled and the item contains a valid IMEI or Serial Number, you can:
View PhoneCheck diagnostics
Email PhoneCheck reports to customers
Send reports individually or for multiple items within the offer
Reusely only sends valid PhoneCheck reports to ensure customers receive accurate diagnostic information.
Additional Actions
The Offer Details page also allows you to:
Upload Photos
Upload images by:
Selecting a file, or
Dragging and dropping images into the upload area.
Offer Notes
Add notes to the overall offer.
You can choose whether the note is:
Internal
Customer Facing
Click Save after entering your note.
More action
Select the three-dot menu in the upper-right corner for additional actions:
View Original Offer
Print Shipping Kit
View Changelog
Archive Offer
Related Information
From the Mail In Offer Details page you can:
Review customer and shipping information
Manage payout details
Update offer statuses
Add or edit devices
Record Reports and Defects separately
View PhoneCheck reports
Upload photos
Track the complete history of each offer through the changelog
