Purpose
The Offers Report gives you a complete view of all buyback activities across your business. It helps you track performance, monitor offer progress, and manage different offer types (Mail-In, In-Store, Bulk, and Easy Offer) in one dashboard. Use it to measure financial impact, spot trends, and optimize your buyback workflow.
Video Walkthrough
Watch a quick walkthrough of the Offers Report.
General Tiles on Offers Report:
Total Buyback: Displays the total number of buyback offers within the selected report.
Average Price: Shows the average offer price across all buybacks in the report.
Total Buyback Value: Provides the combined value of all buyback offers.
Tables in Offers Report
All Table (Summary Overview)
Gives a high-level summary of offers across all locations and types.
Location: Where the activity happened (store, warehouse, branch).
Offer Type: Type of offer (Mail-In, In-Store, Bulk Quote, or Easy Offer).
Total Offer: Number of offers created.
Total Not as Described: Count of items that did not match customer’s description.
Declined Requests: Offers rejected by the customer.
Accepted Requests: Offers accepted by the customer.
Not as Described Offer Ratio: Ratio of Declined Requests and Accepted Requests.
Average Offer Value: Average value per offer.
Total Offer Value: Combined total value of offers.
Tip: Use this tab to get a quick overview of all buyback activities.
Mail-In Table
Focuses on offers where customers ship items for inspection.
Total Offer: All Mail-In offers created.
Leads: Potential customers.
In-Transit: Items currently being shipped.
Being Inspected: Items under evaluation.
Payment Processing: Offers accepted and waiting for payment.
Complete: Fully processed Mail-In offers.
Not as Described: Items that didn’t match customer’s description.
Other: Custom workflow.
Returned: Items sent back to customers.
Average Offer Value: Average value of Mail-In offers.
Total Offer Value: Overall value of Mail-In activity.
Tip: Use this tab to monitor logistics, inspection, and payment status for Mail-In transactions.
In-Store Table
Covers offers created at physical store locations.
Total Offer: Number of in-store offers.
Leads: Potential customers.
Being Inspected: Items being checked in-store.
Payment Processing: Offers waiting for payment.
Complete: Closed and paid offers.
Returned: Items returned to customers.
Not as Described: Mismatched descriptions.
Pending Return: Returned items that are still in transit.
Other: Custom workflow.
Average Offer Value: Average value of In-Store offers.
Total Offer Value: Overall value of In-Store activity.
Tip: Use this tab to compare performance across multiple store branches.
Bulk Offer Table
Tracks bulk deals for large-volume customers or partners.
Total Offer: Bulk offers created.
Quotes: Total quotes sent.
Pending Contract: Waiting for customer contract.
Signed Contract: Confirmed bulk deals.
In-Transit: Items currently being shipped.
Received: Items succesfully received.
Reconciled: Items matched against records.
Complete: Fully processed bulk deals.
Average Offer Value: Average value of Bulk Offers.
Total Offer Value: Overall value of Bulk Offer activity.
Tip: Use this tab to manage and track business-to-business deals.
Easy Offer Table
Simplified offers with fewer steps for the customer.
Total Offer: Easy Offers created.
Leads: Potential customers.
In-Transit: Items currently being shipped.
Being Inspected: Items under evaluation.
Pending Offer: Offers waiting for confirmation.
Payment Processing: Accepted offers in payment stage.
Returned: Items returned to customers.
Complete: Fully processed Easy offer.
Other: Custom workflow.
Average Offer Value: Average value of Easy Offer.
Total Offer Value: Overall value of Total Offer activity.
Tip: Use this tab to track the performance of quick and simplified customer offers.
How to Use the Offers Report Effectively
Identify Trends: Use the All Tab to get an overview of offer activity and spot trends across locations or offer types.
Monitor Performance: Check Mail-In, In-Store, Bulk, or Easy Offer tabs to track progress and identify bottlenecks in the workflow.
Spot Issues: Use “Not as Described” to identify quality or process issues.
Measure Financial Impact: Track Average Offer Value and Total Offer Value to monitor revenue contribution.
By using the Offers Report, you can track and optimize every type of buyback offer in one place. If you have any questions or need assistance, please don’t hesitate to reach out to our Customer Support team, we’re always here to help.