Purpose
The Customer Report helps you track engagement and activity of your customers in buyback programs. It shows completed offers, total contributions, and abandoned interactions, helping you reward loyal customers, improve retention, and identify opportunities to enhance the customer experience.
Video Walkthrough
Watch a quick walkthrough of the Customer Report.
Tiles on Customers Report
Total Email Collected: Shows the total number of customer emails captured through your buyback activities.
Table in Customers Report
Email: Customer’s email for identification and communication.
Recent Offer: The latest offer submitted, helping track recent engagement.
Total Offer: Total number of offers submitted by the customer.
Total Offer Complete: Number of fully processed and completed offers.
Abandoned Offer: Offers started but not completed (unfinished transactions).
Average Complete Offer: Average value or count of completed offers per customer.
Complete Offer Amount: Total value of completed offers.
Tip: Sort rows by newest/oldest or smallest/highest using the sorting button.
How to Use the Customers Report Effectively
Track Engagement: Identify which customers actively submit offers and which ones abandon the process.
Manage Rewards: Spot top-performing customers for loyalty programs or incentives.
Monitor Performance: Analyze trends in completed offers and total buyback amounts.
Segment Customers: Use filters and sorting to group customers by activity or value.
With the Customers Report, you can manage customer engagement, reward top contributors, and strengthen buyback performance. If you need more guidance, our Customer Support team is ready to assist you anytime.