Purpose
Customer Notifications allow you to customize the automated emails customers receive throughout the buyback process.
Steps
Step 1: Open Customer Notifications
Go to Settings → Notification Settings.
Open the Email Customization section.
Scroll to Customer Notifications.
Step 2: Select an Offer Type
Depending on your account setup, you can configure notifications for:
Mail In
In Store
Batch Quote
Easy Offer
Custom Location
Select the offer type you want to configure.
Step 3: Enable or Disable a Notification
Use the toggle next to a notification to enable or disable it.
Step 4: Edit an Email
Select the notification you want to customize.
Click Edit.
Update the available settings.
Add or modify the BCC, subject, and body text.
Add available dynamic fields.
Click Preview to review the email.
Click Save.
Step 5: Configure Reminders
For notifications that support reminders, you can configure up to three reminders.
Depending on the notification, you can set the delay using:
Minutes
Hours
Days
Step 6: Customize Review Emails
For payout-based review requests:
Open the Review Email section.
Configure the timing for the relevant payout method.
Enter the review page link.
Customize the subject and message.
Add a BCC if needed.
Enable the company logo if desired.
Click Save.
Supported payout methods may include:
Digital Payments
Bank Transfers
Cash
Manual Payments
Other
Dynamic Fields
Dynamic fields automatically insert offer and customer information into your emails.
Examples:
{:offer-id}
Displays the offer ID.{:offer-total}
Displays the total offer amount.{:offer-date}
Displays the offer date.{:customer-name}
Displays the customer name.{:customer-email}
Displays the customer's email address.{:fedex-qr}
Displays the FedEx tracking QR code when supported.
Tips & Notes
Preview your email before saving to make sure the subject, message, links, and dynamic fields appear correctly.
Make sure reminders are configured according to your intended customer communication schedule.
Use dynamic fields to personalize your emails with the relevant offer and customer information.
Remember to click Save after making changes.
Summary
Customer Email Notifications let you customize the automated emails sent to customers throughout the buyback process. You can manage notifications for different offer types, enable or disable individual emails, customize email content, configure reminders, and use dynamic fields to personalize customer communications.