Purpose
Staff Email Notifications keep your internal team informed about important offer activity. You can customize notifications for different purchasing methods and keep your team updated when offers are created, accepted, rejected, or require attention.
Open Staff Notifications
Go to Settings → Email Automation Settings.
Scroll to the Staff Notifications section.
Select the Offer Type
Depending on your account setup, staff notifications may be available for:
Mail In
In Store
Batch Quote
Easy Offer
Custom Location
Select the offer type you want to configure.
Review Available Notifications
Available notifications may include:
Mail In
All Items Reported Unlocked
Notifies your team when all activation-locked items in an offer have been reported as unlocked.All Items Reported Unlocked
Notifies your team when all activation-locked items in an offer have been reported as unlocked.New Offer
Notifies your team when a new Mail-In offer is submitted.Offer Accepted
Notifies your team when a customer accepts an offer.Offer Rejected
Notifies your team when a customer rejects an offer.
In Store
Abandoned Offer
Notifies your team when a customer starts but does not complete an In Store offer.New Offer
Notifies your team when a new In Store offer is created.Offer Accepted
Notifies your team when a customer accepts an offer.Offer Rejected
Notifies your team when a customer rejects an offer.
Batch Quote
New Offer
Notifies your team when a new Batch Quote is submitted.
Easy Offer
New Offer
Notifies your team when a new Easy Offer is submitted.Offer Accepted
Notifies your team when a customer accepts an offer.Offer Rejected
Notifies your team when a customer rejects an offer.
Custom Location
New Offer
Notifies your team when a new offer is submitted through a Custom Location.
Edit a Notification
Select the notification you want to customize.
Click Edit.
Update the subject and message.
Configure BCC recipients if available.
Add available dynamic fields.
Click Preview to review the email.
Click Save.
Tips & Notes
Keep staff notifications clear and relevant so your team can quickly understand what action is required.
Use dynamic fields, when available, to automatically include relevant offer or customer information.
Review the recipient and BCC settings to make sure notifications are sent to the appropriate team members.
Preview each notification before saving your changes.
Make sure to click Save after editing a notification.
Summary
Staff Email Notifications help keep your internal team informed about important offer activity across different purchasing methods. You can select the relevant offer type, customize available notifications, edit email content, configure recipients, and use dynamic fields to make internal communication more useful and consistent.