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Mail-In Buyback
Jon Slyman avatar
Written by Jon Slyman
Updated over a month ago

Screenshot of a dashboard interface featuring a sidebar with options like Dashboard, In-Store, Mail-In, Shipping, Inventory, and Invoices. The Mail-In section is active, displaying tabs for Active and Expired items, with statistics on Leads and In-Transit items.

Leads

  • Mail-in buybacks start as leads when created by the customer.

  • Automatically become in transit status when the customer ships the order.

In-Transit

  • Lets you easily track incoming orders.

  • As soon as the order is shipped, it shows up here.

  • You can see information about the order, tracking, and expected arrival date

    A dashboard showing order details for Apple iPads, including order numbers, type, ship dates, expected arrival dates, courier, quantity, total cost, and tracking numbers. Some text is redacted.

Completed and other statuses

  • Once the in-transit order reaches you, you can handle the order however you choose, but we recommend marking orders as Completed once they have been paid.

Not as Described

  • When the device received doesn't exactly match what was entered on the order, you can set an order to this status to send them an email with a new offer, and upload photos of the discrepancy.

Additional Built in Ticket Statuses

  • You can use and customize these to your liking to help your workflow, as well as adding your own ticket statuses

  • Being Inspected

    • Orders go here during testing

  • On Hold

    • Setting to this status allows you to a reason to the customer.

  • Pending Return

    • Offers that get rejected go here

  • Returned orders

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