Purpose
The Workflow manages the entire process of handling buyback offers. From the moment a customer creates an offer to when the item is added to your inventory. This guide helps you understand and manage workflows efficiently, ensuring a smooth experience for both your internal team and customers throughout the buyback journey.
Key Features
Personalize customer workflow notifications.
Insert shortcodes to automate dynamic content for customer emails.
Configure triggers for automatic customer email notifications.
Create and edit workflows to match your team's processes.
Personalize your dashboard to manage workfow effectively.
Before You Begin
Make sure:
Use a verified email address for sending workflow notifications.
Have the necessary admin permissions to modify workflows.
Understand each buyback flow type (Mail-In, In-Store, Bulk Quote, Easy Offer) to configure them correctly.
Manage Workflow Settings Available
Configure system-wide workflow preferences and email templates.
Understand how the mail-in workflow functions and how to customize it.
Learn how to configure in-store triggers and actions.
Manage workflows for processing multiple items in one bulk offer.
Customize this flow for simplified customer offers.
Learn how to make a Custom Workflow
Start managing and customizing your workflows to create a seamless, efficient buyback process for both your team and your customers.