Condition Groups allow you to define how customers can describe the condition of the products they want to sell.

For example, you may create conditions such as:

Each product can be assigned an appropriate Condition Group.

This gives you flexibility to use different condition structures for different products.

For example, a phone may use New, Excellent, Good, and Fair, while a laptop may use a different set of conditions.

Before configuring Condition Groups, make sure:

Go to:

Settings → Catalog

Find the category containing the products you want to configure.

Open the category and select the model you want to manage.

For the selected model, click:

Condition Settings

This section allows you to create, manage, and assign Condition Groups.

You can create a new Condition Group based on the requirements of your products.

Depending on your workflow, you can:

When creating a group, define the conditions you want customers to be able to select.

For example:

Condition Group: Phones

After creating your Condition Group, assign it to the appropriate models.

Each model can have its own Condition Group.

This allows you to configure different conditions for different products.

For example:

iPhone 15

Could use:

While:

MacBook Pro

Could use:

This makes it possible to create condition options that match the products you're buying back.

Conditional Questions allow you to ask customers additional questions about their device.

The customer's answers can then affect the final offer price.

For example, you could ask:

Does the device include the original charger?

Or: Is the battery original?

Or: Is the screen cracked?

Depending on your configuration, an answer can:

This allows you to adjust the payout based on additional information provided by the customer.

You can configure questions as required when you need customers to provide an answer before continuing through the buyback process.

Required questions can help ensure that important information is collected before an offer is generated.

Conditional Questions can support multiple possible answers.

For example:

What condition is the screen in?

Each answer can have its own pricing behavior depending on your configuration.

Minimum Guardrails can help prevent pricing adjustments from exceeding the limits you want to allow.

Use these controls when you need additional protection around conditional pricing adjustments.

If you need to apply similar Conditional Questions across multiple products, you can use Bulk Conditional Questions when available on your account.

This can save time compared with configuring the same question individually for every model.

Configured Conditional Questions can appear throughout the buyback experience, including:

This allows the information collected during the buyback process to remain consistent across the customer journey.

Conditions determine which condition-specific price applies to a product.

For example:

When a customer selects a condition, the corresponding price is used for the offer.

Additional Conditional Question adjustments can then modify the price when applicable.

For the best results:

Condition Groups provide control over how customers describe the products they want to sell.

By creating appropriate Condition Groups, assigning them to your models, and configuring Conditional Questions when necessary, you can build a consistent and flexible buyback experience.

Once your products have the appropriate Condition Groups and pricing configured, they are ready to be used in your buyback flow.