Purpose
General Email Notifications contain customer emails that are not tied to a specific purchasing method. These notifications cover common communications such as Customer Portal access, invoices, and shipping label emails.
Steps
Step 1: Open General Notifications
Go to Settings → Email Automation Settings.
Scroll to the General Notifications section.
Step 2: Customize Customer Portal Login
Locate Customer Portal Login.
Click Edit or Preview.
Update the BCC, subject, and message as needed.
Add available shortcodes where needed.
Click Save.
The Customer Portal Login email provides customers with access to their Customer Portal, where they can view their buyback information.
Step 3: Customize Invoice Email
Locate Invoice.
Click Edit or Preview.
Update the subject and message.
Add available shortcodes if needed.
Click Save.
Step 4: Customize Resend Shipping Label
Locate Resend Shipping Label.
Click Edit or Preview.
Update the subject and message.
Add available shortcodes if needed.
Click Save.
Tips & Notes
Preview each email before saving to make sure the content, formatting, and links are correct.
Use available shortcodes to automatically include relevant customer or offer information.
Keep your email content clear and consistent with your customer communication.
Make sure to click Save after making changes.
Summary
General Email Notifications let you customize common customer emails that aren't tied to a specific purchasing method. You can update the Customer Portal Login, Invoice, and Resend Shipping Label emails to match your preferred messaging and branding.