Purpose
The Shipping Settings page allows you to configure how shipping labels, carriers, and return kits work for your buyback program. A well-configured setup ensures accuracy, convenience, and a polished customer experience.
Steps
1. Set Default Label
This section allows you to change your default shipping carrier if you have multiple carriers or shipping integrations.
Important
Ensure you have switched the toggle on and integrated the API key from the selected Add-ons with Reusely.
Activated Your Default Carrier
Navigate to the Add Ons page.
Click "Settings" on the selected shipping API.
Select your preferred carrier from the dropdown menu.
Save your changes to ensure the correct carrier is used for all new buyback offers, and your updates will be automatically reflected on the Shipping Settings page.
Add Shipping Cost to Offer Details page
Enable this toggle to display shipping costs directly on the Offer Details page, giving both your team and the customer clear visibility of all charges.
Enable Cross-Border Mail-In and Shipping within EU Regions
This feature allows you to offer both domestic and cross-border shipping options within supported EU countries.
Note
Reusely provides cross-border shipping as an optional feature, while the actual shipping is fulfilled directly by your connected carrier. Be sure to configure your cross-border options within your shipping provider’s account. Shipmondo currently supports this feature.
Steps
Go to the Shipping Settings page.
Switch the Cross-Border toggle On to activate the feature.
Click Save Changes to apply the update.
Go back to the Add-Ons page and open your shipping courier (e.g., Shipmondo).
You will now see a Cross-Border tab next to the Domestic tab—select your preferred shipping courier from there.
Where This Appears
Widget (Checkout)
Customers will see a Country/Region step during checkout, allowing them to select their destination country.Create Buyback Mail-In
In the Customer step, you can choose the customer’s country when creating a Mail-In buyback offer.Customer Page
When adding a new customer, you can immediately assign their country to enable the correct cross-border shipping options.
Want a visual guide? Watch our step-by-step tutorial below.
2. Advanced Shipping Rules (Pro Feature)
For Pro users, advanced shipping rules provide greater flexibility by allowing you to assign different shipping carriers based on specific criteria such as models, conditions, or offer values. This feature requires multiple carrier integrations.
Advanced Shipping Rules
You can configure up to three rules using up to three different carriers.
Create rules based on:
Device Condition (e.g., "New" or "Used")
Specific Models (e.g., iPhone 14, Samsung Galaxy S23)
Offer Value (e.g., offers above $500)
Multiple Shipping Rules
Set how many additional shipping labels your customers can request for each buyback type (Mail-in, Bulk Offer, and Easy Offer). You can set up to 15 additional shipping labels for each buyback type.
Note
Users will only see the assigned carrier and won’t be able to select another.
Example in Action
You want to set up so that if a customer buys AirPods, it will be processed with UPS labels, and if they buy an iPhone, it will be processed with USPS labels.
These rules ensure that the system assigns the most suitable carrier based on your predefined criteria, streamlining the shipping process for both you and your customers.
3. Shipping Kit
This section allows you to customize the shipping kit provided to customers, ensuring it meets your business needs and branding requirements.
Note
You can only edit content on the first page of the shipping kit, as the settings are limited to the "Instruction" and "Tips for Shipping Experience" sections.
Language Settings: If your preferred language is not English, you must manually update the editable fields. The default setting for these fields is English.
Dynamic Codes: Enhance your shipping kit by including dynamic codes in your templates. These codes allow you to personalize the experience for each customer.
Example Codes:
{:offer-id}: Automatically inserts the unique buyback number for each customer.{:offer-total}: Displays the total amount of the buyback offer for the customer.{:company-name}: Displays the shipping name of your company.
Using these codes ensures that your shipping kits are tailored and informative for every user.
Tips and Notes
Regularly review your shipping settings to ensure they align with your business goals and customer expectations.
Test any advanced shipping rules or dynamic codes to confirm they function as intended before deploying them.
By customizing your shipping options and kits, you can provide a professional and seamless experience for your customers, enhancing their satisfaction and loyalty.