Purpose
The Customer Notes Notifications feature lets you automatically email customers when a note is added to their offer. It also keeps your internal team informed by sending a copy of the note via BCC. This ensures transparency and timely communication throughout the buyback process.
Video Walkthrough
Watch our 1-minute video on setting up Customer Order Notes.
Steps
Access Notification Settings
Go to Settings > Notification Settings in your Reusely dashboard.Edit Customer Order Notes Template
On the Customer Notifications:Switch the Customer Order Notes toggle On to activate it.
Click the Pencil icon next to Customer Order Notes to open the template editor.
Add Internal Recipients (Optional)
Enter your team’s email address in the BCC field to receive a copy of every customer order note notification.Customize Email Subject & Content
Edit the Subject line to personalize the message customers receive.
The default email includes:Customer’s Full Name
Company Name
Order ID
Note Content
Company Logo
Modify Variables (Optional)
You can add, remove, or replace variables in the email template:To show only the last name: replace {:customer-fullname} with {:customer-lastname}
To add more details, copy the relevant variable code and paste it where needed.
Save & Preview
Click Save to apply changes, then select Preview Email to review how it appears to customers.Reset to Default (If Needed)
If you want to revert all edits, click Reset to Default and confirm by selecting Yes, Reset.
Examples/Scenarios
You want to notify a customer that their device inspection requires additional details.
A staff member adds an internal note, and you want both the customer and the sales manager to receive a copy.
You’re personalizing the message tone to match your brand’s voice.
Tips & Notes
Always include the order ID in your messages for easy tracking.
Use the preview feature to verify formatting and personalization before sending live notifications.
Customizing your Customer Order Notes keeps communication clear between your team and customers. By automating updates and maintaining consistent messaging, you can enhance customer experience and improve operational efficiency.
If you need assistance setting up or troubleshooting notifications, please contact Reusely Customer Support — we’re happy to help!