Purpose
The Auto-Accept Offer Reminder automatically sends an email to customers to review and respond to a Revised Offer after an item is marked Not as Described. If the customer does not take action before the expiration date, the offer is automatically accepted and continues through the standard workflow.
Note
This email is sent when an item is marked as Not as Described (applies only to Mail-In and In-Store offers).
Before You Begin
Ensure Auto-Accept Revised Offers is activated by going to Settings → Offer → Offer Rules, toggling Auto-Accept Revised Offers on, and setting the minimum number of days before offers automatically proceed.
Video Walkthrough
Watch our 1-minute video to learn how to set up the Auto-Accept Offer Reminder.
Steps
Access Notification Settings
Go to Settings > Notification Settings in your Reusely dashboard.Edit Auto-Accept Offer Reminder template:
On the Customer Notifications:Switch the Auto-Accept Offer Reminder toggle On to activate it.
Click the pencil icon to open the email template editor.
Add Internal Recipients (Optional)
Enter your team’s email address in the BCC field to receive a copy of each reminder email sent to customers.Add Replies To
Enter where's your customer will be replied by add specific email.Customize Email Subject & Content
Edit the subject line and message to match your brand voice.
The default email includes:Customer’s first name
Offer expiration date
Offer detail link
Company email address
Modify Variables (Optional)
You may add, remove, or replace variables in the template.
To include additional details, copy the variable code and paste it into the email content where needed.
Save & Preview
Click Save to apply your changes.Select Preview Email to see how the message appears to the customer.
Reset to Default (If Needed)
To restore the original template:Click Reset to Default
Confirm by selecting Yes, Reset
Also read: Custom Your Own HTML Email Notifications
Tips and Notes
Enable this notification before processing any Not as Described offers to ensure customers receive reminders on time.
Customize the message using your company’s tone and branding to create a more personal and reassuring customer experience.
This setup helps ensure timely customer responses while keeping your revised offers moving smoothly through the buyback workflow.