The Offer Confirmation feature notifies customers when they have successfully submitted an offer. This reassures them that their trade-in process has begun and helps set clear expectations.
Streamline the Trade-In Process with Custom Offer Confirmation Emails
How to Edit Offer Confirmation Email
Follow these simple steps to manage offer confirmation email in your Notifications Settings page.
Navigate to the Notification Settings page in your dashboard.
In the Customer Notifications section, click the Pencil icon next to Customer Order Notes menu.
Add your staff’s email in the BCC section so they receive copies of the offer confirmation.
Edit the Subject section to match your business communication style.
By default, the email includes a confirmation that the customer has successfully submitted the offer.
The email also contains key variables such as:
{:company-name} – Your company’s name
{:offer-id} – Customer's offer number
{:offer-detail-button} – Link to the customer portal page
{:price-lock} – The number of days set in the company settings
{:shippingkit-pdf} – Shipping kit PDF
{:company-logo} – Your company’s logo
Add or remove the variables and content based on your needs.
Click Save to apply the updates.
Click Preview Email to see how the updated confirmation will appear to customers.
If you need to revert to the original settings, click Reset to Default and confirm by selecting Yes, Reset.
Visual Guide
To ensure you fully understand how to manage offer confirmation email notification, watch the following visual guide.
By customizing the Offer Confirmation Email Notification, you enhance customer communication, streamline operations, and improve the overall trade-in experience.
If you need help or assistance, contact our team.