The Offer Rejected notification feature alerts your team whenever a customer rejects an offer across any buyback type. This helps you stay informed, analyze customer behavior, and strengthen your team’s performance by understanding why offers are rejected.
Steps
1. Access Notification Settings
Navigate to Settings > Notification Settings in your Reusely dashboard.
2. Edit the Offer Rejected Template
Under Staff Notifications:
Switch the Offer Rejected toggle On to activate it.
Click the three dots button and select the Pencil icon next to Offer Rejected to open the email template editor.
3. Add Internal Recipients
Add your team’s email addresses in the BCC field, so they receive a copy of every rejected-offer notification.
4. Customize Email Subject & Content
Update the Email Subject and Body Content to match your communication style.
The default template includes:
Company Name
Offer ID
Customer’s Full Name
Offer Note
Company Logo
5. Modify Short Codes
You can add, remove, or replace short codes to adjust the information displayed.
Some commonly used short codes include:
{:offer-date} – The date when the offer was created.
{:rejection-reason} – Shows the rejection reason submitted by the customer.
{:shippingkit-link} – Provides a direct link to the printable shipping label file.
6. Save & Preview
Click Save to apply your updates.
Select Preview Email to see how the final message will appear to recipients.
7. Reset to Default (If Needed)
If you need to restore the original template, click Reset to Default and confirm by selecting Yes, Reset.
Important Notes
When an offer is rejected, the customer must complete a short survey. Their response will appear in the Customer Note section and cannot be edited by your team.
By optimizing your Offer Rejected notifications, you can gain deeper insight into customer decisions, enhance your buyback workflow, and continuously improve your business operations.