Purpose
Set up, customize, and manage your Customer Portal in Reusely. This includes configuring your language, branding, subdomain, portal link, and revised-offer messages to ensure a smooth and branded experience for your customers.
Video Walkthrough
Watch our quick tutorial to see how to set up and personalize your Customer Portal.
Accessing Customer Portal Settings
From your dashboard, click Settings (bottom-left corner).
Navigate to the Customer Portal to view and configure all portal-related options.
Steps
1. General Customer Portal Settings
Language
Select the language you want your Customer Portal to display.
Favicon (Browser Icon)
Upload your favicon to personalize the browser tab and reinforce your brand identity.
2. Setting Up a Custom Subdomain
You can brand your portal by using your own custom domain.
Steps
Select Custom Subdomain.
Confirm by click the Yes, Change It button.
Enter your preferred subdomain — this becomes the URL your customers will use.
Click the Save button to activate it.
Tip
Pick a subdomain that is short, memorable, and aligned with your brand.
3. Using Reusely’s Default Domain
Prefer a quicker setup? Use the Reusely-hosted default domain:
The portal will use sell.reusely.com
Your company logo appears automatically in the top-right corner
Simply confirm the selection and you’re done.
5. Customer Portal Link
You can share the portal link directly or add it to your website.
Ways to Use the Link
Direct Link Sharing: Send your customers the login URL.
Website Integration: Add the link to a Login button or embed it on your website.
Tip (Highly Recommended)
Since portal URLs use secure tokens and may look long, embed them using an iFrame for a cleaner look.
6. Editing Portal Content
You can customize the messages customers see when reviewing revised offers.
Editable Sections
Revised Offer Info
Offer Declined Info
Offer Accepted Info
Activation Lock Info
Returned Status
Steps
Click the More Options (the three-dot icon) icon.
Select the Edit icon next to the message you want to update.
Customize the text to match your brand and clearly guide your customers.
Save your changes, the updates appear instantly in the portal.
7. Previewing Your Customer Portal
Before finalizing your setup:
Click Preview (the three-dot icon) to view the portal as your customers will see it.
Confirm that branding, messaging, and layout appear as expected.
Close the preview when done.
Here's an example of how customers will see the Offer Accepted Info.
Customizing Messages in the Customer Portal
You can control the messages displayed to customers throughout their journey in the Customer Portal, especially during key actions like revised offers or order status updates. This helps ensure clear communication and a better customer experience.
Within the Customer Portal settings, you can edit several message types, including:
Revised Offer Info – Displayed when a revised offer is presented to the customer
Offer Declined Info – Shown after a customer declines a revised offer
Offer Accepted Info – Shown after a customer accepts a revised offer
Activation Lock Info – Displayed when a device is flagged with an activation lock
Returned Status – Shown when an item has been returned to the customer
To update any of these messages:
Click the three-dot icon next to the message you want to edit
Select Edit
Customize the text as needed
Click Save
You can also use the Preview option to see how the message will appear to customers before publishing the changes.
Note
Previewing ensures a smooth, professional experience before going live.
Tips
Keep messages friendly and clear, especially for revised offers.
Use your brand tone consistently across all portal text.
Preview regularly to ensure updates display as intended.
Notes
Using a custom domain may require DNS configuration on your end.
Changes to portal settings apply instantly once saved.
Embedding the portal via iFrame provides a cleaner, branded customer experience.