Purpose
Set up, customize, and manage your Customer Portal in Reusely. This includes configuring your language, branding, subdomain, portal link, and revised offer messages to ensure a smooth and branded experience for your customers.
Accessing Customer Portal Settings
From your dashboard, click Settings (bottom-left corner).
Navigate to the Customer Portal to view and configure all portal-related options.
Steps
1. General Customer Portal Settings
Language
Select the language you want your Customer Portal to display.
Favicon (Browser Icon)
Upload your favicon to personalize the browser tab and reinforce your brand identity.
2. Setting Up a Custom Subdomain
You can brand your portal by using your own custom domain.
Steps
Select Custom Subdomain.
Confirm by clicking the Yes, Change It button.
Enter your preferred subdomain — this will be the URL your customers use.
Click the Save button to activate it.
Tip
Pick a subdomain that will be short, memorable, and aligned with your brand.
3. Using Reusely’s Default Domain
Prefer a quicker setup? Use the Reusely-hosted default domain:
The portal will use sell.reusely.com
Your company logo appears automatically in the top-right corner
Simply confirm the selection, and you’re done.
4. Customer Portal Link
You can share the portal link directly or add it to your website.
Ways to Use the Link
Direct Link Sharing: Send your customers the login URL.
Website Integration: Add the link to a Login button or embed it on your website.
Tip (Highly Recommended)
5. Edit Customer Portal Messages
You can customize the messages customers see throughout the Customer Portal. Each purchasing method has its own message template, allowing you to tailor the messaging based on the workflow you use.
Available Templates
Customer Portal Messages are separated into the following purchasing method templates:
Mail-In
In-Store
Easy Offer
API
Custom Location
Each purchasing method has its own message template, so you can customize the customer-facing messages for each workflow independently.
Editable Sections
Depending on the purchasing method, you can customize messages such as:
Revised Offer Info – Displayed when a revised offer is presented to the customer.
Offer Declined Info – Shown after a customer declines a revised offer.
Offer Accepted Info – Shown after a customer accepts a revised offer.
Activation Lock Info – Displayed when a device is flagged with an activation lock.
Returned Status – Shown when an item has been returned to the customer.
Requires Review Text Info – Displayed when an offer or item requires additional review.
Steps
Select the purchasing method you want to customize, such as Mail-In, In-Store, Easy Offer, API, or Custom Location.
Click the More Options (three-dot) icon.
Select the Edit icon next to the message you want to update.
Customize the text to match your brand and clearly guide your customers.
Click Save to apply your changes.
The updated messages will appear in the Customer Portal for customers using the corresponding purchasing method.
7. Previewing Your Customer Portal Messages
Before finalizing your setup:
Click Preview (the three-dot icon) to view the portal as your customers will see it.
Confirm that branding, messaging, and layout appear as expected.
Close the preview when done.
Here's an example of how customers will see the Offer Accepted Info.
Tips & Note
Using a custom domain may require DNS configuration on your end.
Changes to portal settings take effect immediately upon saving.
Embedding the portal via an iframe provides a cleaner, branded customer experience.
Previewing ensures a smooth, professional experience before going live.
Keep messages friendly and clear, especially for revised offers.
Use your brand tone consistently across all portal text.
Preview regularly to ensure updates display as intended.