Purpose
The Custom Method feature in Reusely allows businesses to create internal-only locations for trade-in events, pop-up buyback programs, warehouse intake, or manual trade processing workflows.
These locations can be hidden from customers while remaining accessible internally to staff via the Trade-In flow.
Before You Begin
Before creating a Custom Method location:
You can create a maximum of 3 Custom Method locations
Custom Method locations use manual trade processing workflows
Customer Visibility can be turned ON or OFF, depending on whether customers should see the location
Steps
Access the Location Settings
Go to Settings in your Reusely dashboard.
Click Location from the left sidebar.
Click Add Location.
Create a Custom Method Location
In the Add Location modal:
Select Custom Method as the purchasing method
Enter your location details:
Location Name
Email
Address
City
State
Postal Code
Phone Number
You will also see this helper text:
"Custom Method locations use manual trade processing. You can create and manage your own workflow statuses without predefined automation or system-driven trade logic."
Configure Customer Visibility
Use the Customer Visibility toggle:
ON = visible in customer-facing widgets
OFF = internal-only location
Save the Location
Click Add Location.
Expected Result:
The location is created successfully
The location uses manual trade processing
Internal staff can use the location from Trade-In
Customer visibility follows your selected setting
Customer Visibility Behavior
Customer Visibility ON
When enabled:
The Custom Method appears in widgets
Customers can select it during trade-in flows
The method appears in Landing Page Builder and Purchasing Methods
Customer Visibility OFF
When disabled:
The location is hidden from customers
The location still appears internally for staff
Staff can still create offers using the Trade-In flow
The location remains available in Offer Management and workflows
Workflow and Notification Behavior
Custom Method locations support:
Workflow Settings
Notification Settings
Offer Management
Default Workflow Statuses
Custom Method starts with:
Active Leads
Complete
Users can create additional custom statuses if needed.
Supported Notifications
Customer Notifications:
Offer Confirmation
Customer Notes
Review Email
Staff Notifications:
New Offer
All templates are disabled by default and must be enabled manually.
Customer Portal Support
Custom Method supports Customer Portal access.
However:
Portal links are not automatically included in templates
Users must manually insert the shortcode into notification templates if needed
Widget Behavior
When Customer Visibility is ON:
Custom Method appears in the widget
The flow behaves similarly to In-Store
Tips and Notes:
Creating a custom location may incur additional charges
Use a custom method for temporary events, trade shows, or internal intake programs
Use location tags to organize offers from different events
Auto-apply location tags can speed up intake during busy trade-in sessions
Hidden locations remain fully usable internally
Location-tagged offers can be filtered and exported later for reporting
Manual workflows provide flexibility for unique business processes
The payout method will automatically be assigned to the internal location workflow
Shipping labels cannot be generated for Custom Method internal locations
The Custom Method name cannot be set as “Custom”
Custom Method locations cannot be disabled once created if they are still being used internally
Automated payout methods are not supported yet for Custom Method locations
The Custom Method feature provides a flexible way to manage internal trade-in events while keeping customer-facing experiences clean and controlled.
If you need help configuring Custom Method locations, workflows, or location tags, please contact our Customer Support Team. We’re always happy to assist!