Welcome!
In this guide, we’ll walk you through how to set up and personalize Review Emails in Reusely — a powerful feature designed to help your business engage customers and collect valuable feedback with well-timed, on-brand communication.
Customer Notifications
Access Notification Settings
Go to the Email Customization section, then open Notification Settings.Select Offer Type
Choose fromMail-In Offers
In-Store Offers
Bulk Quotes
Easy Offer flows.
Enable or Disable Notifications
Use the toggle to turn each email type on or off.
Edit an Email Template
Click the desired email type (e.g., Auto-Accept Offer Confirmation).
Change the BCC, subject, and body text.
Use the shortcode list for personalization.
Preview your changes before saving.
Set Reminders (If Applicable)
For Cart Recovery and Recovery Emails, configure up to 3 reminders.
Choose delay time in minutes, hours, or days.
Customize Payout-Based Review Requests
Go to the Review Email section.
Set timing based on payout methods (Digital Payments, Bank Transfers, Cash, Manual Payments, Other).
Enter your review page link.
Customize layout, subject, and body.
Add BCC if internal copies are needed.
Enable logo if desired.
Save & Final Check
Review formatting, tone, and links.
Dynamic Codes:
In both methods, include dynamic variable to customize notifications. Examples:
{:offer-id}: Displays the buyback number.{:offer-total}: Shows the total amount of the buyback offer.
Want a visual guide? Watch our step-by-step tutorials below?
Why Use Review Emails?
Review Emails are an essential tool to gather insights and build trust. They’re automatically sent after a customer completes an offer, encouraging them to share their experience with your business. A well-timed and personalized review request increases response rates and builds credibility — all without adding extra work to your team.