Purpose
Once all required conditions are set (either through presets or manual setup), you can add Conditional Questions. These questions appear in the Widget and other supported buyback flows, helping you collect more accurate details, guide customers smoothly, and improve the overall buyback experience.
Note
This feature is available starting from the Starter plan and is also included in the Growth plan and above.
Video Walkthrough
Watch our step-by-step tutorial on organize Conditional Questions on growth and Pro users:
Steps
Click Group by Condition for the condition where you want to add Conditional Questions.
Click +Conditional Questions in the condition section where you want to add the questions.
Switch the Conditional Questions toggle to ON.
Enter your question in the Question field (e.g., Does it come with the original box?).
If you want to make the question mandatory for customers, check the Required box.
To allow multiple answers, check the Multiple Answers box.
Fill in the possible answers for the question.
For each answer, set the condition’s impact:
Do nothing: The answer does not affect the price.
Markup: Increases the price by a percentage or fixed amount.
Markdown: Decreases the price by a percentage or fixed amount.
You can add a maximum of 3 questions, with up to 10 answers for each question.
Click Save to apply the changes.
Your question will automatically appear in the condition section where you added it.
Here's an example of how Conditional Questions work in practice.
Where Will It Appear?
Conditional Questions will appear in all key areas of the buyback journey, including:
Widget page
Create Buyback page
Offer Details page
Add and Update Item pop-up
Customer Portal
Receipt
Examples in Action:
You want to make sure customers indicate whether they’re including the original charger, box, or accessories, since this changes resale value.
Conditional Question: Does it come with the original box
Conditional Answer:
- Yes → Do nothing
- No → Markdown by $10
You want to give higher offers for devices still under warranty or with verified service history.
Conditional Question: Is the device under warranty?
Conditional Answer:
- Yes → Markup by 5%
- No → Do nothing.
Tips & Notes
Keep questions clear and easy to understand.
Limit answers to avoid overwhelming customers.
Set pricing impacts carefully (markup, markdown, or none).
Ensure items and conditions are enabled before adding questions.