Purpose
Once all required conditions are set (either through presets or manual setup), you can add Conditional Questions. These questions appear in the Widget and other supported buyback flows, helping you collect more accurate details, guide customers smoothly, and improve the overall buyback experience.
Note
This feature is available starting from the Starter plan and is also included in the Growth plan and above.
Video Walkthrough
Watch our step-by-step tutorial on organize Conditional Questions on growth and Pro users:
Steps
Click Group by Condition for the condition where you want to add Conditional Questions.
Click +Conditional Questions in the condition section where you want to add the questions.
Switch the Conditional Questions toggle to ON.
(Optional) Configure a Minimum Guardrail for the condition.
You can choose one of the following options:
None: No minimum limit applied
Percentage (%): Sets a minimum offer value based on the item's original base price
Fixed Amount: Sets a minimum offer value using your account currency
Enter your question in the Question field (e.g., Does it come with the original box?).
If you want to make the question mandatory for customers, check the Required box.
To allow multiple answers, check the Multiple Answers box.
Fill in the possible answers for the question.
For each answer, set the condition’s impact:
Do nothing: The answer does not affect the price.
Markup: Increases the price by a percentage or fixed amount.
Markdown: Decreases the price by a percentage or fixed amount.
You can add a maximum of 3 questions, with up to 10 answers for each question.
Click Save to apply the changes.
Your question will automatically appear in the condition section where you added it.
Here's an example of how Conditional Questions work in practice.
Where Will It Appear?
Conditional Questions will appear in all key areas of the buyback journey, including:
Widget page
Create Buyback page
Offer Details page
Add and Update Item pop-up
Customer Portal
Receipt
Understanding Minimum Guardrails
Minimum Guardrails prevent conditional deductions from reducing an item's value too far.
Guardrails apply at the condition level, meaning they evaluate the combined impact of all Conditional Questions within that condition.
Percentage Guardrails
Percentage guardrails are always calculated using the item's original base price.
Example:
Base price: $100
Minimum guardrail: 20%
If conditional deductions reduce the offer below $20, the final offer is automatically adjusted to $20.
Requirements:
Minimum value must be greater than 1%
Calculated from the original base price, not the adjusted price
Fixed Amount Guardrails
Fixed guardrails set an absolute minimum value.
Example:
Base price: $100
Minimum guardrail: $25
If deductions reduce the offer below $25, the final offer is adjusted to $25.
Low-value item example:
Base price: $5
Minimum guardrail: $25
The offer remains at $5 because the original item value is already below the configured minimum.
Requirements:
Minimum value must be greater than $0
If the original item price is less than or equal to the minimum amount, no deductions are applied
Note: Maximum pricing limits are not supported. Guardrails only prevent excessive deductions.
Examples in Conditonal Question in Action:
You want to make sure customers indicate whether they’re including the original charger, box, or accessories, since this changes resale value.
Conditional Question: Does it come with the original box
Conditional Answer:
- Yes → Do nothing
- No → Markdown by $10
You want to give higher offers for devices still under warranty or with verified service history.
Conditional Question: Is the device under warranty?
Conditional Answer:
- Yes → Markup by 5%
- No → Do nothing.
Tips & Notes
Keep questions clear and easy to understand.
Limit answers to avoid overwhelming customers.
Set pricing impacts carefully (markup, markdown, or none).
Ensure items and conditions are enabled before adding questions.