Purpose
Bulk Conditional Questions let you apply a single set of questions to multiple conditions at once, saving time and ensuring consistency across your workflows. Like standard Conditional Questions, it will appear in the Widget and other supported buyback flows.
Note
You need to upgrade to a Growth plan or higher to get these features.
Video Walkthrough
Watch our step-by-step tutorial on using Bulk Conditional Questions.
To proceed, follow these simple steps:
Click Group by Condition for the condition where you want to add Conditional Questions.
Check the box next to the condition name. You can select multiple or all active conditions based on your needs.
Click Bulk Conditional Questions button.
If a Conditional Question already exists in a selected condition, a pop-up will appear. It will prompt you to either:
Unselect the condition that already has a Conditional Question.
Override all existing Conditional Questions.
If you want to proceed with overriding, click Continue to apply the changes.
Enter your question in the Question field (e.g., Does it come with the original box?).
If you want to make the question mandatory for customers, check the Required box.
To allow multiple answers, check the Multiple Answers box.
Fill in the possible answers for the question.
For each answer, set the condition’s impact:
Do nothing: The answer does not affect the price.
Markup: Increases the price by a percentage or fixed amount.
Markdown: Decreases the price by a percentage or fixed amount.
Example: If the question is Does it come with the original box?, you can set:
Yes → Do nothing
No → Markdown by $10
You can add a maximum of 3 questions, with up to 10 answers for each question.
Click Save to apply the changes.
All Conditional Questions will automatically appear in all Active Conditions once added.
Where Will It Appear?
Just like default Conditional Questions, your custom questions will automatically appear across all key stages of the buyback flow. These include:
Widget page
Create Buyback page
Offer Details page
Edit Inventory page
Customer Portal
Receipt
Example in Action:
Quickly add “Does it include original accessories?” to all iPhone conditions.
Apply the same damage-related questions to multiple categories, like iPads and Tablets.
Tips & Notes:
Maximum 3 questions per condition, 10 answers each.
Requires conditions to be saved before applying in bulk.
Ensures consistency and reduces repetitive work.